support · the lab is open
Real humans,
no chatbots.
Replies inside 1 working day, often within the hour. We answer every email ourselves — same engineers that weld your pack.
write to the lab
Get in touch.
Order questions, warranty claims, custom build specs, parts availability — drop us everything here.
FAQ.
What do you actually sell?+
Around 90 parts for electric skateboards and mountainboards, all stocked in Italy: motors, VESC-based ESCs, belts, pulleys and motor mounts, wheels, trucks, decks, enclosures and risers, remotes, chargers, BMS, connectors and switches, protective gear — plus our hand-built custom battery packs. Browse the full catalogue at all parts, or spec a complete setup with the configurator.
How do I know which parts fit my board?+
Every product page lists the specs that matter — pulley bore and tooth profile, truck axle and width, motor-mount sizing, connector type, deck length, wheel diameter and durometer. Matching to an existing drivetrain? Write to us with your motor, ESC, battery and deck and we'll confirm the right part before you buy. Starting fresh? The configurator walks you through a combination that works together.
Can you help me pick the right setup?+
That's what the lab is for. Tell us your weight, terrain, target range, top speed and budget and we'll spec a drivetrain — motor, ESC, gearing, wheels and battery — that actually works as a system, not just a list of parts. The configurator is the fastest way to start; for anything non-standard just email info@eskating.eu.
Do you build custom batteries and complete boards?+
Yes — custom packs are our core work. Pick cell, voltage and capacity in the configurator, or email info@eskating.eufor non-standard voltages, custom enclosures or a special BMS. Bringing your own deck for a full build? Ship it to us or send dimensioned drawings (PDF, DXF, or photos with a ruler) plus your target range and ESC/motor setup, and we'll quote within 1–2 working days. Custom builds start around €450 and integrate with VESC 6, Stormcore, FOCBOX, Trampa VESC 75/300 and Flipsky.
What is the warranty?+
Electronics and drivetrain (motors, ESCs, remotes, BMS, chargers) carry 2 years in the EU / 1 year worldwide on manufacturing defects. Custom battery packs: 2 years on cells to 80% State of Health, lifetime on spot welds and busbars, 2 years on the BMS. Not covered: wear parts (belts, wheels, bearings, grip), physical or water damage, over-discharge, and modifications. To claim, email info@eskating.eu with your order number and photos — we cover return shipping on confirmed defects. Full terms on the Terms & Conditions page.
How long is the lead time, and how do I track my order?+
Stocked parts — motors, ESCs, wheels, trucks, decks, enclosures, belts, connectors — ship in 2–5 working days. Standard battery packs take 7–10 working days; custom packs and builds 14–21 from deposit. Bank-transfer orders enter the queue once payment lands (1–2 working days). We confirm the exact dispatch date by email and send a tracking link as soon as the parcel leaves the workshop — follow it live at track.
What payment methods do you accept?+
PayPal and all major cards (Visa, Mastercard, American Express, Maestro) through PayPal's secure checkout — card details are entered directly into PayPal and never touch our servers. Bank transfer is available for larger orders and custom builds; the build queue starts once payment clears.
Where do you ship?+
Non-battery parts — motors, ESCs, wheels, trucks, decks, enclosures, pulleys, belts, remotes, connectors — ship worldwide. Lithium batteries and cells (UN3480 / UN3481) ship to EU customers only, no exceptions, including via the marketplace. If your country isn't selectable at checkout, email info@eskating.eu for a manual quote. See the full Shipping Policy.
Can I fly with a battery?+
Under 100 Wh: carry-on, no approval needed. 100–160 Wh: written airline approval required, carry-on only, max two spares. Over 160 Wh (most full-size eskate packs): ground freight only — not allowed on passenger flights. Every pack ships with a Wh label and UN3480 documentation so you have the paperwork on hand.
Can I return a product I changed my mind about?+
Yes — EU consumers have 14 days from delivery to withdraw. Items must be unused, uninstalled and in original packaging; refunds go to the original payment method within 5 business days of us receiving the item. Return shipping is paid by the customer. Full procedure on the Returns & Refunds page.
Something arrived damaged or faulty — what now?+
Inspect the parcel on delivery; if it's visibly damaged, sign “with reservation” or refuse it. Email info@eskating.euwithin 48 hours with photos and your order number, and keep all packaging until the claim is resolved. For a part that fails in use, send the order number and a short description and we'll sort a repair, replacement or refund.
How does the 2nd-hand marketplace work?+
EU/EEA buyers and sellers only, PayPal-only for buyer protection. Every listing is reviewed by our team before going live. Funds release to the seller after the buyer confirms delivery, with a 7-day dispute window. Batteries and cells are strictly not allowed — no exceptions, even between EU members.