TERMS AND CONDITIONS, POLICIES of Eskating |Update Apr 2018
PLEASE READ this information below before you begin using your board, and placing any purchase.
- ALWAYS wear a helmet and safety equipment while riding the board.
- REMEMBER that your board can lose power and brakes during your ride at any time due to low battery on the eboard or remote controller (or malfunctions). If this happens, its best to ride your board at very low speed to be safe, so you can stop it as traditional skateboard.
- ALWAYS obey and check the local road rules in your area for where you can ride.
- Riding in the fastest speed modes are very powerful and the trigger is highly sensitive, be sure to very gentle with the trigger control to avoid being thrown off the board. We suggest to use the low mode function until you get more confidence.
- DO NOT RIDE the board if you are under the influence of drugs or alcohol.
- DO NOT RIDE the board in wet conditions. The board may slide from under your feet causing injury.
- ALWAYS maintain your board, this is the owners responsibility. Always check all screws/nuts throughout the skateboard are tight regularly.
- ALWAYS clean your bearings for best roll and quietest/smoothest ride. Bearings get dirty and effect ride quality and may reduce battery performance and cause possible bearing failure.
- Avoid water – Riding in wet conditions is very dangerous and may cause injury. The eboards is not full waterproof, bearings and other electrical components may be damaged due to water and water damage is not covered by warranty.
- Abuse – Do not jump on the board, do not ride off gutters or curbs, do not smash the board into hard objects, do not drop the board on the ground for starting operation. Although the product has been made to handle rigorous riding, its still an electrical product and needs to be handled with care and respect. Our warranty does not cover any of the above.
- Whenever you ride any Eskating board, you risk serious injury or even death from lose of control, collisions and falls. To ride safely, you must read ALL instructions and safety messages and warnings in this page.
- Riding on Hills – Riding on hills can be very dangerous! So if you ride up an insanely steep hill and you intend to ride down this same hill, this is extremely dangerous and you must know how to control your speed without the use of the electric brakes if ever there was a malfunction or there was a situation where the brakes fail.
Eskating Europe (“www.eskating.eu”) owns and operate this Website. This document governs your relationship with www.eskating.eu. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Mechanical parts, fully assembled Kits and Beasts, Eskating Batteries have 12 months warranty*
Electrical components have 60 days of warranty*
VESC based controllers and FOCboxes have 30 days of warranty*
Typical use, normal wear and tear, crash, water damage, modifications, improper use and/or installation are not covered.
ATTENTION: please tell us before you want to apply any change or repair a Beast/Complete Kit with deck by your own, the assembled kits WITH installation service and Full builds “beasts” have 12 months warranty and it will be void if you disassembly it. We always suggest to send us the product to check everythink and keep a valid warranty.
NOTE: if you change settings via Bluetooth, warranty will be void if more than (and all other vesc/focbox settings must be as our standard too):
- 60amps motor max & – 60amps motor min for all kind of battery/controllers/motors configurations
If with Vesc:
- Battery max can’t go more than 40amps in 10s2p configuration, never go over. Batt min for 10s2p is fixed at -8amps in single, -4amps in dual
- Anyway Battery max can’t go more than 50amps each Vesc in 10s3p, 10s4p, 12s5p or more, never go over. Batt min for 10s3p is fixed at -12amps in single, -6amps in dual, 10s4p is -16amps in single, -8amps in dual, 12s5p is -20amps in single, -10amps in dual
If with Focbox:
- Battery max can’t go more than 40amps in 10s2p configuration, never go over. Batt min for 10s2p is fixed at -8amps in single, -4amps in dual
- Anyway Battery max can’t go more than 60amps Each Focbox in 10s3p, 10s4p, 12s5p or more, never go over. Batt min for 10s3p is fixed at -12amps in single, -6amps in dual, 10s4p is -16amps in single, -8amps in dual, 12s5p is -20amps in single, -10amps in dual
Due to the nature of assembly and setup (as for kit without a deck, or just any other part), we are not liable or responsible for certain improper installations made by the customer.
Perishable items are not subject to warranty due to their deterioration through standard use, these items are – bearings, belts, pulleys, tubes, tyres, bushings, grip tape and wheels.
If the item has been damaged due to user neglect, accident and/or wear and tear the product is not eligible for warranty
*Covered for manufacturing issues only
We offer various shipping methods with & without Insurance (as almost of the ecommerce, you would need to buy the Insurance apart, valid for express couriers only) with and without tracking number.
WITH INSURANCE: your order will be simply insured for the 100% of the amount of the products ordered (not for the shipment cost, that won’t be refunded).
So once an Insured order got lost, we’ll completely refund/resend the order.
WITHOUT INSURANCE: in this case we are not responsible for lost, held, or damaged packages (even if we carefully pack them and never had any damage claim). We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the shipping company along with your order from us, and we cannot warranty for couriers if Insurance has not been purchased.
We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we recommend that you select DROP OFF SERVICE and TRACKABLE service that’s the best and reliable way. Cheap postage is almost good, it may just delay or get missed for a while.
Anyway, we are always doing all the best to get the packages safe (very strong packages for heavy and delicate products) and we always get sure that the courier or postage labels are Clear and can’t get lost/removed (we always add more tape than less).
Returns and refunds
Products returns must be paid by the customer (not for used products), a return is valid within 14 days from the delivery date, all returned products must be intact and with all eventual accessories in the original or a new safe packaging. You can choose any kind of shipment method, we’ll refund as soon as the goods will get back to us, we’ll check and refund you instantly.
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We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
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Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.eskating.eu you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.eskating.eu retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.eskating.eu or may in some cases be a third party. Where a contract is made with a third party www.eskating.eu is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Please note that we reserve the right to change prices without prior notice.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction (managed by Paypal). Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.eskating.eu and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.eskating.eu’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.eskating.eu and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.eskating.eu.
You agree to indemnify, defend and hold harmless www.eskating.eu, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
www.eskating.eu shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.eskating.eu. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.eskating.eu.